A 60–Minute Support Ticket Response Time Guarantee
We offer a 60–minute response time guarantee for any support ticket or e–mail that you send to our customer support team. We will rapidly respond to all the common inquiries and forward the issue to our system administrators in case additional assistance is needed. If you order the Optional Managed Services package, we’ll perform any of the included tasks at a time that has been discussed with you beforehand.
A Top–Class Help Desk Service
If you need any help with the Control Panel or with any of the apps that we’ve pre–installed on the dedicated hosting server on your behalf, don’t hesitate to get in touch with the client support staff anytime through the ticketing system. Moreover, if you require assistance administering your dedicated web hosting server, you can make use of our Optional Managed Services package, which includes weekly Operating System updates, problem troubleshooting and installation procedures, server monitoring and restarting services, data backup hard disk drive space, etc.
An Intuitive Help Area
Our Control Panel has been preinstalled for each Linux dedicated servers hosting package. Among its characteristics is a very useful integrated knowledge base that will walk you step by step on all the tasks that you can perform. The majority of instructional articles have video versions which show all the operations that you can carry out in a highly illustrative manner. You can find all the instructional articles and the video tutorials in the top right corner of each section of the Control Panel.