Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center Section

  • In the Control Panel you can find a detailed Help section offering tons of educational articles and commonly asked questions. They are contributed by our support team of experienced technicians. Simply type in your question and our smart system will provide you with the most suitable answer.

  • Top quality support service
  • Instructional Video Clips

  • We have prepared a collection of instructional video tutorials that detailedly explain how you can troubleshoot a typical problem related to your Linux web hosting packages account. You can find the tutorials in the Help Center section.

  • Intuitive help center
  • A One–Hour Support Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a round–the–clock client support service and feature a 60–minute response guarantee. Our skilled technicians will be available to you 7 days a week and will solve any problem that you could run into within maximum 1 hour after the support ticket submission. In the majority of cases, a reply will be given to you in less than twenty minutes.