1 hour ticket response
File Host Provider’s team of technicians is devoted to supplying fast answers to all your questions. We’ll examine your ticket the moment it is received and will reply back with a solution within less than 60 minutes after the customer support ticket submission. In fact, our average client support ticket response time is 20 minutes.
A Top–Class Help Desk Support Service
Our tech support staff representatives possess huge experience in the Linux web hosting packages field and are trained enough to deliver a swift solution to your problem. If, however, the matter at hand is not within the competency of a technical support engineer, the ticket will be forwarded to a developer or sysadmin for additional investigation.
An Easy–to–Navigate Help Section
In the Control Panel you’ll find an intuitive Help section where you can get quick suggestions on how to use our web hosting services. You can find the answers to your questions in the F.A.Q. repository, find more tips in the web hosting account administration articles or check out the instructional video tutorials.