Integrated Ticketing System

Discover more about integrated ticketing systems, the way they stand out from other support options as well as what their advantage is.

A ticketing system is the most popular channel of communication that hosting companies offer to their customers. It’s usually part of the billing account and is the best way to deal with a problem that requires a certain amount of time to examine or that needs to be forwarded to a system administrator. In this way, all replies contributed by either party will be stored in the very same place in case somebody else wants to work on the issue at hand and the info in the ticket will be accessible to all parties. The downside of using a ticketing system with most web hosting platforms is that it’s not integrated into the hosting Control Panel, which goes to say that you will need to sign in and out of at least two accounts to do a certain task or to get in touch with the hosting company’s help desk support staff. In case you desire to manage a handful of domain names and each one of them is hosted in its own account, you’ll need to use even more accounts at the same time. Also, it could take a considerable span of time for the provider to process your ticket.

Integrated Ticketing System in Web Hosting

The ticketing system that we’re using for our Linux web hosting packages is not separate from the web hosting account. It’s an indivisible part of our all-in-one Hepsia Control Panel and you will be able to access it whenever you like with only a few clicks, without leaving your account. The ticketing system features a quick-search box, which will help you track the status of de facto any ticket that you’ve already opened, if necessary. Besides, you can see knowledge base articles that belong to various problem categories, which you can select, so you can learn how to fix a given problem even before you post a ticket. The response time is no more than sixty minutes, which suggests that you can receive timely assistance at any time and if our customer support staff suggests that you do something inside your account, you can do it instantaneously without the need to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our Linux semi-dedicated packages, was developed with one goal in mind – that you should be able to manage everything related to your semi-dedicated server account from one location and the trouble tickets make no exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got an enquiry or confront a difficulty, you can contact our help desk support team representatives momentarily without the need to use an entirely different admin console. You can browse through your files or check different settings in your account whilst submitting a new ticket or reading the answer to an older one. In case you have loads of tickets and you’d like to track down a specific one, you can use the intelligent search option, which is available in the Help section. We guarantee that you will receive a reply in less than 1 hour regardless of the nature of your query or issue.