Live Chat Support

When your website hosting service provider offers live chat support, you will be able to speak to an agent in real-time and learn helpful information or get an issue resolved in a timely manner. The advantage of using chat instead of calling to talk with a live person is that you need just a computer with Internet access, therefore you will not pay any rates in the event that you are in a different state or country. Furthermore, it'll be a lot quicker to copy and paste info like domain names, usernames or error messages in other words details that are sometimes hard to provide to the other side on the telephone. The real-time chat is also a considerably quicker option to contact the website hosting supplier's support team as compared to using a ticketing system. What's more, when some problem needs a little more time to be taken care of, you're able to do something else entirely while you wait for support on the live chat, so that you will not lose time - something that's impossible when you're on the phone.

Live Chat Support in Web Hosting

We supply a live chat support service for all Linux web hosting packages that we offer and we will assist you with almost everything live. If you don't have an account with us yet, we can provide you with more information about the packages to help you to choose the most appropriate plan. In case you are an existing client, we're able to assist you with any billing or general issue as well as with various common technical issues, such as an e-mail address setup in a desktop email client. In case you cannot give us a call for whatever reason or you're in a country where we don't have a local telephone number, our live chat is the best option to contact us. Needless to say, some problems need more time to analyze and test, so you will have to open a ticket to our technicians, but nonetheless, we are able to save your time and assist you with quite a lot of problems on the chat.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is available to all of our prospective and current clients. In case you're thinking about a new hosting account, you're able to chat in real time to one of our representatives and get more information about our Linux semi-dedicated packages so as to choose the perfect package for your sites. In case you already have an account with us, we'll be able to support you in a very timely manner with general, billing and 1st level technicalmatters. Even though sometimes you will have to open a support ticket as there are issues that cannot be resolved on the live chat, we will be able to assist you with numerous basic tasks, like installing an email account in an e-mail client or redirecting one domain to another one. Thus, you will get prompt support and you will save a lot of time.