One-Hour Response Guarantee in Web Hosting
With a web hosting from us, you can forget about waiting around for hours and hours, or even one whole day, to receive a reply to a ticket or an e-mail. Regardless of when you contact us, we’ll help you within one hour max with any pre-sales and technical enquiries you may have. In reality, our real response time hardly ever surpasses twenty to thirty minutes. Since we are at your disposal 24x7, you will always obtain assistance in a timely fashion and we are aware of precisely how important this is in the online world. As soon as you contact us, we will answer your enquiries. In case you stumble upon any technical predicament, we’ll cope with it for you, or we’ll provide you with all the necessary information in case there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we recognize how essential it is to obtain swift assistance, we promise that you will never have to wait around for more than one hour to obtain a response to any support ticket that you send via your semi-dedicated server Control Panel. The fact is, you’ll rarely have to wait around for more than 20 to 30 minutes and this is valid for any inquiry no matter what its nature is – billing, technical or general. What’s more, our technical and customer support team will be at your service 24-7-365, which means that even in case you submit a ticket during holidays, you’ll always obtain an instant reply, which will include the answer to a question, the solution to a predicament or the information required to sort out an issue yourself – in case there’s something that you have to do on your end. If you use our services, you’ll never need to waste a day waiting for a response like you would with a lot of other companies.