One-Hour Response Guarantee

Would you like to learn more about the 1-hour response time guarantee and how you may benefit from it in your capacity as client?

If you ever face a problem with your site and are incapable of coping with it yourself, ask the respective web hosting company’s client care team to help you get the site back online. A fast resolution would be the best scenario, but lots of hosting companies answer within twenty four hours and even more, all the more so if you’re doing business with a hosting reseller. Even if your problem can be sorted out easily, your site may not function satisfactorily or it may not be accessible whatsoever for a lengthy period of time, so you may lose prospective clients because it is pretty unlikely that anyone will be dying to go back to a website that’s inoperative. With this in mind, you need to make sure not only that you can touch base with your web hosting provider, but also that they can reply and assist you in a well-timed fashion. If a script update does not proceed smoothly or you erase something by accident, for instance, the website must be restored promptly in order to prevent long downtime.

One-Hour Response Guarantee in Web Hosting

With a web hosting from us, you can forget about waiting around for hours and hours, or even one whole day, to receive a reply to a ticket or an e-mail. Regardless of when you contact us, we’ll help you within one hour max with any pre-sales and technical enquiries you may have. In reality, our real response time hardly ever surpasses twenty to thirty minutes. Since we are at your disposal 24x7, you will always obtain assistance in a timely fashion and we are aware of precisely how important this is in the online world. As soon as you contact us, we will answer your enquiries. In case you stumble upon any technical predicament, we’ll cope with it for you, or we’ll provide you with all the necessary information in case there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Since we recognize how essential it is to obtain swift assistance, we promise that you will never have to wait around for more than one hour to obtain a response to any support ticket that you send via your semi-dedicated server Control Panel. The fact is, you’ll rarely have to wait around for more than 20 to 30 minutes and this is valid for any inquiry no matter what its nature is – billing, technical or general. What’s more, our technical and customer support team will be at your service 24-7-365, which means that even in case you submit a ticket during holidays, you’ll always obtain an instant reply, which will include the answer to a question, the solution to a predicament or the information required to sort out an issue yourself – in case there’s something that you have to do on your end. If you use our services, you’ll never need to waste a day waiting for a response like you would with a lot of other companies.