Though this isn't the keyaspect in order to distinguish a dependable web hosting supplier from a bad one or a reseller from an actual supplier, the option to call and communicate with a live person is a sign that you aren't using the services of a one-person service provider and that you'll be able to reach somebody if you need assistance. The phone support for website hosting services may range from standard to expert, therefore the problems that can be resolved through a phone call differ based on the specific service provider. In the general case, these matters are more basic and feature billing or first level tech issues since more difficult problems often require a support ticket where both you and the administrators can follow what's going on with a particular situation. Still, the option to call your supplier can save you a lot of time and efforts for the countless tiny problems which may eventually appear at the time you manage your hosting account.

Phone Support in Web Hosting

As we have live phone support 14 hours every day, you are able to contact us and consult with our customer support agents to learn more about any of the Linux web hosting packages that we supply and make sure that our servers meet the system requirements for your sites before you purchase anything. For your convenience, we now have phone numbers on three different continents so that you're able to call the one closer to you - in the USA, Great Britain or Australia. In case you are already an existing customer, you can phone us about general and billing issues, and even about some technical issues. In case the situation is strictly technical or it needs longer time to handle, you should use our ticketing system, which will allow both you and our technical support crew to track the details provided by each side.

Phone Support in Semi-dedicated Hosting

Any time you need more information about the Linux semi-dedicated packages that we supply, you'll be able to call one of the three support lines we have across the globe - in the U.S.A., the UK and Australia. By doing this, you'll be able to check ahead of time if our solutions are suitable for your websites. If you are already our client and you've got a semi-dedicated account, you are able to get in touch with us over the phone for 14 hours a day about any billing or basic queries. For strictly technical matters you're able to employ our ticketing system so as to contact our technical support since sometroubles just need longer time to be dealt with, still we will help you over the phone with many minor tech issues as well, saving you efforts and time.