24/7 Customer Support in Web Hosting
We supply 24/7 customer, billing and technical support for our Linux web hosting packages. Even if you aren't our customer yet and you have some questions, we can give you a hand promptly and give you the needed information, in order to give you a choice to make an informed decision when you purchase a new website hosting account. We are available at any moment, including holidays and weekends, and we supply multiple means of communication to get in touch with us - live chat, phone, email messages and support tickets. For your convenience, we have several telephone numbers all over the world, thus you can call the one that is closer to you. The maximum response time for your e-mail messages and your tickets is one hour. The regular response time is around 15-20 min, so you can forget all about waiting for several days to receive assistance for some task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
You will be able to try our support services even before you obtain a semi-dedicated server account from us as we have phone and live chat support for pre-sales, billing and basic queries. Our agents will assist you to select the most suitable package or offer you info about our servers, in order to confirm if the system requirements for your web sites are met. In case you're an active client, you'll also be able to get in touch with us through e-mail or via our ticketing system, that can be accessed from the Hepsia website hosting Control Panel. We warrant that when you employ these two methods of communication, you will get an answer within a maximum of one hour and that’s 24/7, including weekends and public holidays. If you have used the website hosting services of other service providers, even big ones, you'll be able to compare the reply time as it ordinarily takes a whole day for them to handle a ticket.
24/7 Customer Support in VPS Web Hosting
If you've got a Virtual Private Server through us, you will be able to contact us 24/7 for any kind of server-related issue or forany issues and / or questions about the pre-installed software the server comes equipped with. In case you haven't bought a virtual private server plan yet, you are able to find out more information about our services by giving us a call or by employing our live chat service. For more technical problems, you'll be able to send an e-mail message or open a trouble ticket through your billing Control Panel and you will get support within a maximum of 1 hour regardless of the time of the day, even on weekends and holidays. The actual reply time usually doesn't extend past half an hour. If you're looking for assistance for third-party software, you can take advantage of the Managed Services upgrade which you can add to each VPS plan and our administrators will help you with any set up or troubleshooting issue you have experienced.
24/7 Customer Support in Dedicated Servers Hosting
If you aquire a dedicated server through us, you will be able to get in touch with us anytime using a number of channels and the max time that you will have to wait for a reply is approximately 1 hour, which means that you can forget about waiting an entire day. Our customer and tech support service is present 24/7 regardless of whether it is a weekend or a holiday and we can help you with anything related to the applications which are pre-installed on the server. To get in touch with us about a technical issue, you are able to open a ticket from the Help section of your billing Control Panel or you could send us an email message. If you have any kind of common questions or you would like to find out about our services before you order, you can also employ our live chat or you can call one of the local phone numbers that we have in different countries around the world. If you'd like to receive assistance with third-party software that you cannot install or manage efficiently, you'll be able to add the Managed Services upgrade to your current package and our system administrators will assist you.